The young kid at the counter is very knowledgeable
Update: Yesterday Philip said the part that I need to fix my heat pump is "not in stock they have ordered it and they may have it in a few days, call back later"
Which I did because fixing my heat pump is more important than fighting with them and it does seem to have fixed it.
they would send someone out. I was home for lunch when the first guy came out and saw what he said was a bad board withing seconds but then I had to leave for work. He replaced that board and told my wife the thermostat was wrong and charged us $120 (that's 1.5 hours) to not fix anything. I called back and they sent a second guy, he also said the thermostat was the problem and a bad solder joint on another board but that we would have to pay again if they replaced it under warranty. I have replaced the thermostat and fixed the bad solder joint and it still
Ernel Cantrell is the greatest in the work
I will make sure everyone I know or meet knows how much they care for their customers.
Elliott Heating and cooling refuses to fix my two year old Heat Pump after I have paid them.
Got a call 10:00am this morning from Philip. He was very nice this time and said that they have the part there at the counter for me to pick up.
My name is Jason Coleman and I bought a $5000 Trane Heat Pump 1 winter and 2 summers ago. When I turned my heat on this year it would cut on and off randomly. I replaced the thermostat and wire with equipment rated to work with my heat pump but it still did not work. I called Elliotts and they said
Needed a capacitor for my HVAC unit, called at 4pm when I get off of work every day, told them I would be there to pick it up soon. Said they would be there waiting. Called again at 4:50 when I got close to the shop, (I live a good distance away from pikeville, but its the closest town), and told them I was almost there. I arrived at 5:02pm, they close at 5:00pm, and the girl at the counter told me the guys who handle all of the parts leave at 5, after me speaking to them and telling them I was right there, they couldn't wait for 2 minutes? They aren't in on weekends, and if they can't wait for 2 minutes, and cost me a one hour drive there and back, I believe I'll take my business to Delta Supply or elsewhere. No respect for their customers, screw this place!
doesn't work. Phillip at Elliotts is telling me I still have to pay them $80 and hour to come back out even though they still haven't actually fixed anything. He even had the nerve to ask me "If you took your car to the garage you would expect to pay them for their time right?" I would not expect to pay for it if they did not fix my car. This last call (forth time) I tried to speak with someone else only to have Philip inform me that the "buck stops with him" and have him hang up on me. I actually thought dealing locally would be better, this has been a $5,000 lesson. I will not deal with Elliotts again.
They still didn't do the right thing but at least they did the minimum required by law which is to replace the part under warranty.
The Elliott Company is a US General Contractor based in Pikeville, Kentucky. The Elliott Company is located at 55 Industrial Blvd, Pikeville, KY 41501, USA.
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